Last updated: 23 October 2026
Under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to handle complaints about our products, orders, refunds and the way we handle personal data.
Grievance Officer
Name: Kkomal Vasisht
Designation: Proprietor and Grievance Officer, TheGemSure
Email: support@thegemsure.com (please put "Grievance" in the subject)
Phone: +91 99531 11782
Address: Golden I, T3-519, behind McDonald's, Tech Zone IV, Amrapali Leisure Valley, Greater Noida, Uttar Pradesh 201318, India
How to raise a complaint
Write to the Grievance Officer with:
- your name and the phone number or email used for the order;
- the order number (for example TGS-20261022-WWXVJ), if it is about an order;
- what went wrong and what you would like us to do;
- photographs or documents that help.
What happens next
- We acknowledge your complaint within 48 hours and give you a reference number.
- We resolve it within one month of receiving it, and usually much sooner. If we need something from you, we ask once, clearly.
- We tell you the outcome in writing, with reasons.
If you are not satisfied
You can contact the National Consumer Helpline — call 1915 or 1800-11-4000, or file online at consumerhelpline.gov.in — or approach the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 (e-filing at edaakhil.nic.in). For a complaint about personal data, you may approach the Data Protection Board of India once you have raised it with us.