In accordance with the Consumer Protection Act, 2019 and the Information Technology Rules, 2021, TheGemSure has appointed a Grievance Officer to address complaints regarding our products, services, or the handling of your personal data.
Grievance Officer
Name: Kkomal Vasisht
Email: support@thegemsure.com
Phone: +919953111782
Address: Golden I - Office No. 519, Tower 3, Tech Zone 4, Noida Extension, Greater Noida, Uttar Pradesh 201306, India
How to raise a grievance
Write to the Grievance Officer with your order number, a description of the issue, and any supporting photographs or documents. We acknowledge grievances within 48 hours and aim to resolve them within a reasonable period, typically not exceeding one month from receipt.
Escalation
If you are not satisfied with the resolution, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915).