We want you to be satisfied with your purchase. This policy is offered in line with the Consumer Protection (E-Commerce) Rules, 2020.
Return window
You may request a return within 7 days of delivery, provided the item is unused, in its original condition, and with all original packaging, tags and the certificate (if provided).
Non-returnable items
- Customised, personalised or made-to-order items.
- Energised/consecrated (pran-pratishtha) items, once the ritual has been performed at your request, except where the item is defective or wrongly delivered.
- Items damaged due to misuse after delivery.
How to request a return
Email support@thegemsure.com or call +919953111782 with your order number and reason. For a damaged or wrong item, please include photographs. Once approved, we will arrange pickup or share return instructions.
Quality check
Returned items pass through a quality check on receipt. Approval of a refund is subject to the item meeting the return conditions above.
Refunds
- Approved refunds are processed to your original payment method within 5–7 business days after the returned item clears our quality check.
- For Cash on Delivery orders, refunds are made by bank transfer/UPI to details you provide.
- Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.
Cancellations
See our Cancellation Policy for orders cancelled before dispatch.
Grievances
If you are not satisfied with the resolution, contact our Grievance Officer, Kkomal Vasisht, at support@thegemsure.com.