This Privacy Policy explains how TheGemSure ("we", "us") collects, uses, stores and protects your personal data when you use our website. We are committed to handling your data in accordance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Information we collect
- Identity and contact data: name, email, phone number, and shipping/billing address.
- Order data: items purchased, amounts, and transaction identifiers.
- Technical data: IP address, device and browser information, and cookies.
- Communications: messages you send us for support or enquiries.
We collect payment through a third-party payment gateway. We do not store your full card, UPI or bank credentials on our servers.
How we use your data
- To process and deliver your orders and issue GST-compliant invoices.
- To provide customer support and respond to your requests.
- To send transactional updates about your order.
- To send marketing messages only where you have opted in; you may opt out at any time.
- To meet legal, tax and regulatory obligations.
Your rights
Subject to applicable law, you may request access to, correction of, or erasure of your personal data, and you may withdraw consent for non-essential processing. To exercise these rights, contact us at support@thegemsure.com.
Data sharing
We share data only with service providers who help us run the business — such as our payment gateway, shipping/logistics partners and communication providers — strictly to fulfil your order, and with authorities where required by law. We do not sell your personal data.
Data retention & security
We retain personal data for as long as needed to fulfil the purposes above and to meet legal and tax requirements. We use reasonable security practices to protect your data, though no method of transmission over the internet is completely secure.
Grievances
For any privacy concern, contact our Grievance Officer, Kkomal Vasisht, at support@thegemsure.com.