Last updated: 23 October 2026
We ship every order from Greater Noida, Uttar Pradesh, to addresses in India. We do not ship outside India at present.
Shipping charges
- Orders of ₹999 and above: free delivery.
- Orders below ₹999: a flat ₹79 per order, whatever the number of items.
The charge, if any, is shown in your basket and at checkout before you pay. Nothing is added after payment.
When your order leaves us
Orders paid before 2 pm on a working day are usually packed and handed to the courier within 1 business day. Orders paid later, or on a Sunday or public holiday, start the next working day. A piece that is being energised or prepared at your request may take 2–3 extra days; the product page says so where this applies.
How long delivery takes
Most orders arrive within 3–7 business days of dispatch. Metro cities are usually at the shorter end; remote pin codes, the North-East, Jammu & Kashmir, Ladakh and island territories can take longer. The expected delivery date for your pin code is shown at checkout. It is an estimate from the courier, not a promise, because weather, strikes and courier delays are outside our control.
Couriers and tracking
We ship through Shiprocket, which books the courier best suited to your pin code (for example Delhivery, Blue Dart, Xpressbees, Ekart, DTDC or Shadowfax). As soon as the parcel is booked you receive a tracking number. You can follow it on our Track Order page, in My Orders if you have an account, or on the courier's own site.
Payment
We accept prepaid orders only — UPI, debit and credit cards, net banking and wallets through Razorpay. Cash on Delivery is not offered at present.
Packing
Every item is packed to travel safely in a sealed, padded parcel. Please record a short video while opening a gemstone parcel — it makes any claim about a damaged or missing item quick to settle.
If the parcel arrives damaged or opened
If the outer packing looks tampered with or badly damaged, you may refuse delivery, or accept it and write "received damaged" on the courier's device. Either way, tell us within 48 hours of delivery at support@thegemsure.com or on WhatsApp +91 99531 11782 with photographs (and the opening video if you have one). We will send a replacement or refund you in full after the courier's check.
Wrong address or failed delivery
Please check your address and phone number before paying. If the courier cannot deliver after its attempts (wrong address, phone not answered, refused without reason), the parcel comes back to us. We then refund the price of the items; the forward and return shipping costs may be deducted for orders that had free delivery, and we tell you the amount before refunding. You can also ask us to ship it again for a fresh delivery charge.
Questions
TheGemSure
Golden I, T3-519, behind McDonald's, Tech Zone IV, Amrapali Leisure Valley, Greater Noida, Uttar Pradesh 201318, India
Email: support@thegemsure.com
Phone / WhatsApp: +91 99531 11782